FAQ
Product Questions
A real natural stone face, sliced to a few millimetres and bonded to a flexible backing. Most lines use a fiberglass backing, and Silk Arch uses cotton. Meta Arch uses metal and concrete finishes.
Fiber, Lucent and Meta work inside and out. Silk Arch is for indoor, dry use only. White sandstone and white marble are best kept off outdoor building fronts.
Fiber is for everyday real-stone walls and facades, Lucent is for backlit features, Silk is for curves and furniture indoors, and Meta is for metallic and concrete looks. Try them in Visual Arch or order samples.
Yes. Ask for samples so you can feel the real stone before you buy.
Ordering Questions
Choose your shop, add your sizes, and check out. For large or trade orders, request a quote.
Major cards, PayPal, and Interac e-Transfer in Canada.
It has the lowest fees, so more of your money goes into your project.
Yes. Use the quotation form with your sizes, quantities and timeline, and we reply within 48 hours.
Shipping Questions
Canada, the USA, the UK and Australia, from local shops.
It depends on your shop and item. Your options and times show at checkout.
Yes, at select showrooms.
By your shop, your address, and the size and weight of the order.
Installation Questions
Yes, most people can. Our sheets cut with simple tools and bond to most surfaces. Follow the installation guide.
Soudal Fix All High Tack for solid sheets, and Crystal Clear for backlit Lucent Arch. Silk Arch uses a flexible indoor adhesive. Use a waterproof type for wet or outdoor areas. Full details are in each installation guide.
Yes, a full installation guide for each product, free to download.
Yes, find a verified installer in Contractor Pro.
Warranty Questions
See Shipping and Returns for the current terms.
Yes. Every Archisty sheet carries a 10-year warranty against manufacturing defects. A fire-retardant grade is available on request, tested to EN 13501-1:2018 class B-s1,d0.
Set the sheet aside, keep a photo, and contact us before installing.
